Customer Guidelines
Responsibilities and Guidelines to Follow
Last updated March 15, 2024
Vehicle Damages
If customers are found responsible for any damages caused to the rental vehicle during their rental period (including scratches, dents, or other physical harm), it may result in additional charges or compensation against the overall damage value.
Torn Seats: Customers should avoid tearing or damaging the seats. If any seat damage occurs, charges will apply.
Interior Cleanliness: Keep the interior of the vehicle clean and tidy. Excessive dirt, stains, or spills may result in additional cleaning fees. Avoid leaving excessive trash or spills.
Health and Safety
Sickness or Discomfort
Customers should seek medical attention and promptly notify the chauffeur and Elite Car Services (Limo Company) if they feel unwell during the ride or overall rental period.
The chauffeur will take appropriate action, such as stopping the vehicle or seeking medical assistance. If necessary, inform the Elite Car Services – limo company promptly (Phone: +1 703 597 5752).
Accident or Other Incidents
Ensure Safety: First and foremost, the chauffeur will ensure the safety of passengers. If possible, move away from traffic.
Hazard Lights: The chauffeur should turn on hazard lights to alert other drivers on the road.
Check for Injuries: Assess if anyone is injured. Call emergency services immediately (dial 911 in the USA) or contact local police.
Administer First Aid: If possible, administer first aid to the chauffeur if they are hurt.
Document Details: Take photos of the accident scene, including damage to the rental vehicle and other vehicles involved. Note down license plate numbers and contact details of other drivers.
Notify the Rental Company: Report the accident to the Elite Car Services – limo company promptly – Phone: +1 703 597 5752. Follow their specific guidelines for towing, repair, and paperwork.
Alcohol Consumption
Consumption of alcoholic beverages inside the vehicle is strictly prohibited.
Chauffeurs will not operate the vehicle if passengers are intoxicated.
Courtesy to Chauffeur
Being courteous to your driver ensures an enjoyable experience for everyone.
Limousine services aim for luxury, relaxation, and comfort, so respectful behavior is key.
Respect the driver’s wishes regarding food or beverages in the vehicle, as they are ultimately responsible for its upkeep.
Refrain from offensive behavior and present yourself respectfully during the ride.
Environmental Responsibility
Be mindful of the environment.
Avoid littering and dispose of trash responsibly.
Follow green practices.
Conclusion
By adhering to these guidelines, customers contribute to a pleasant and safe chauffeured car experience.
Thank you for choosing Elite Car Services!
A humble note to our customers/clients.
Dear Valued Customer,
We at Elite Car Services LLC. (www.dcelitecars.com) are committed to providing you with the best possible service and solutions. We understand that no business is perfect and that there is always scope for further improvement, but we promise to try our best to give you the best possible experience.
Please take a moment to also read our privacy policy, terms and conditions, refund and cancellation policy, acceptable use policy, disclaimer, etc., which outline how we collect, use, and share your personal information, the scope and limitations of our services, and all other relevant things. You can find them all on our website.
If you have any questions or concerns, please don’t hesitate to reach out to us: contact@dcelitecars.com. We’re here to help.
An important message to our customers or clients –
We sincerely appreciate your attention. If you could take a moment to check your spam or junk mail folder too, you’ll ensure that you don’t miss any important communications from us. In case our emails accidentally end up there sometimes, we wouldn’t want you to miss out on any updates or special offers.
Thank you for choosing Elite Car Services!
Best regards,
Team: Elite Car Services LLC.